Service Operations Management: Improving Service Delivery (2nd Edition)
Robert Johnston, Graham Clark
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers
Categories:
Year:
2005
Edition:
2
Publisher:
Prentice Hall
Language:
english
Pages:
517
ISBN 10:
0273683675
ISBN 13:
9780273683674
File:
PDF, 18.87 MB
IPFS:
,
english, 2005